happy Arora Hotels staff

Built in 2001, the Arora Hotel Gatwick/Crawley is situated in the heart of Crawley town centre connected to Crawley railway station. With 432 guest rooms Arora Gatwick is a 4 star deluxe hotel with 12 meeting and conference rooms.

The hotel is currently part of the Home Office citizens resettlement scheme.

Night Manager (4 on/4 off)

£27,300 plus monthly bonus

We are looking for a Night Manager who will represent our brand by delivering and exceeding our guests’ expectations.

Shift work:

4 on / 4 off; working hours 8pm - 8am

What we are looking for:

Experience in a similar role ideally within a hotel or customer service environment
A positive attitude and ability to work well within a team
A commitment to delivering high levels of guest service
A smart and professional appearance
A positive attitude and a passion for hospitality

To take overall responsibility for the safety and welfare of all guests and staff in the hotel during the night hours.
To be fully conversant with the Hotel Emergency and Evacuation procedures, ensuring all reception personnel are competently trained in such procedures and to conduct regular emergency procedure checks.
Ensure consistently high standards of presentation are maintained for the department, product and all personnel on duty.
Ensure all legal, health and safety standards are adhered to, including provisions of the Licensing Act.
Represent the Hotel Manager in his/her absence.
To ensure the smooth operation of the night shift.
To oversee all operating departments during the night.
Support the Night Receptionists in their nightly work.
Deal with guests’ complaints and ensure prompt satisfaction of the guest.
Be responsible for maintaining order, safety and security in the hotel.
Carry out regular rounds and check all areas of the hotel,
Support all the hotel Team Members during the night in order to ensure a smooth, prompt and polite service.
Document all significant events during the night in the logbook which is passed on to the Hotel Manager.
What do we offer:
Our Night Manager receives excellent Company benefits:

A competitive salary and monthly bonus
28 days paid holiday with an extra 5 days, following 5 years’ service
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Uniform and Complimentary Dry Cleaning
Free Meals on shift
Pension cover
Employee engagement activities throughout the year including birthday lunch, Christmas party, family fun day etc.
Discount for travel on Bus and Trains
VIP Crawley County Mall Discount card
Discount for Merlin Entertainment
Apply now to be our new Night Manager!

Apply Now

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