Activities Assistant

A great opportunity has become available at Fairmont Windsor Park Hotel for an Activities Assistant.

Important - Please note, this role is on a casual basis, and you will be working specifically with children.

Working hours - Casual / Flexible.

The Activities Assistant is responsible for providing engaging and enjoyable activities to the hotel guests. The main function of this position is to assist in the planning and implementation of hotel activities for hotel guests and groups, whether this being from a corporate, leisure or residential perspective. The role will also consist of assisting with the Social Events and administrative office co-ordination in the Events Office where required.

Key Responsibilities

Activity Planning: Collaborate with various departments, including guest services, event management, and operations, to identify and create an engaging activities calendar. Develop innovative ideas and concepts for both indoor and outdoor activities, ensuring they align with the hotel's luxury brand and cater to different age groups and interests.

Coordination and Logistics: Coordinate and execute all aspects of activities, including scheduling, equipment procurement, and staffing requirements. Ensure that all necessary resources, such as materials, venues, and transportation, are arranged and prepared to deliver seamless and exceptional guest experiences.

Guest Engagement: Interact with guests to understand their preferences, needs, and expectations regarding activities. Provide recommendations and guidance, ensuring that their choices align with their desires and the available offerings. Proactively address any concerns or issues, aiming to exceed guest expectations at all times.

Vendor and Supplier Management: Build and maintain strong relationships with external vendors and suppliers, such as face painters, sheep herders, and team-building facilitators. Negotiate contracts and pricing agreements, ensuring high-quality services are delivered in a timely manner while adhering to budgetary constraints.

Safety and Risk Management: Implement and enforce safety guidelines and protocols to ensure the well-being of guests and staff during activities. Identify and mitigate potential risks, ensuring that all activities are conducted in compliance with relevant health and safety regulations.

Team Collaboration: Work closely with the hotel's management team, event planners, and other staff members to ensure seamless coordination and integration of activities within the overall guest experience.

Qualifications and Skills:

• Previous experience in event planning, activities coordination, or hospitality management, preferably in a luxury hotel or resort setting.
• Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously and meet deadlines.
• Excellent interpersonal and communication skills, with the ability to engage with guests of various backgrounds and age groups.
• Creative mindset with the ability to think outside the box and develop innovative activity concepts.
• Strong attention to detail and problem-solving abilities to ensure flawless execution of activities.
• Flexibility to work irregular hours, including weekends and evenings, to accommodate guests' needs and activity schedules.
• Knowledge of health and safety regulations, with the ability to prioritize guest and staff well-being during activities.
• Join our hotel's dedicated team as an Activities Coordinator and become a crucial part of our mission to provide exceptional experiences for our valued guests. With your passion for creating memorable moments and your talent for coordination and planning, you will contribute to the success of our activities program and ensure that every guest leaves with unforgettable memories.

Should you see yourself as a great fit for the position of Activities Assistant, please do apply today.