Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.
Senior Hall Porter (Concierge Team)
Competitive plus service charge
To ensure that all guests receive a warm welcome and are well looked after throughout their stay. To provide additional services throughout the guest stay ensuring that all requests are fulfilled in a timely manner and to the highest levels of satisfaction for our guests. The Senior Porter should direct and lead the team on a daily basis, assist in training and development of the team and deal with any issues that arise and resolve guest complaints.
Overview of the role.
Provide a smooth and professional arrival experience for all guests.
Who we are looking for
Previous experience of working within a Concierge team
Weekend and bank holiday working required
• Competitive salary + Services Charge*
*Service charge is dependent on hours worked and sales performance and is not guaranteed.