happy Arora Hotels staff

Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.

Senior Hall Porter (Concierge Team)

Competitive plus service charge

To ensure that all guests receive a warm welcome and are well looked after throughout their stay. To provide additional services throughout the guest stay ensuring that all requests are fulfilled in a timely manner and to the highest levels of satisfaction for our guests. The Senior Porter should direct and lead the team on a daily basis, assist in training and development of the team and deal with any issues that arise and resolve guest complaints.

Overview of the role.

Provide a smooth and professional arrival experience for all guests.
Assist guests with luggage and offer storage whenever needed.
Assist reception in rooming guests whenever necessary and provide a 5* rooming experience.
Be knowledgeable and ensure all the team are knowledgeable about the hotel services, opening times and facilities available and try to upsell wherever possible.
Assist guests with concierge services including, but not limited to, booking taxis and chauffeur cars, clay pigeon shooting, booking restaurants, booking activities, providing directions, and having good local knowledge.
Ensure all outside areas are well presented at all times and ensure outside furniture, ashtrays and floors are clean and well maintained.
Provide an efficient and enjoyable transport experience for our guests and ensure our vehicles are clean and well maintained.
Provide a professional departure experience and a fond farewell to leave a great memory of the guests experience at the hotel.
Assist in the training and development of the Porters team.
Managing the team in the absence of the Assistant Front of House Manager or Rooms Division Manager

Who we are looking for

Previous experience of working within a Concierge team
Excellent customer service skills
Able to communicate effectively at all levels
Ability to manage the team and prioritise tasks
Full driving licence required

Working hours
Full time, 40 hours per week (shifts)

Weekend and bank holiday working required

Arora Benefits

• Competitive salary + Services Charge*
• 28 days paid holiday with an extra 5 days, following 5 years’ service
• Discounted hotel room rates across our hotels
• Valuable Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Free meals when on shift
• Pension cover
• Staff Accommodation (subject to availability)
• Career Progression prospects

*Service charge is dependent on hours worked and sales performance and is not guaranteed.

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