happy Arora Hotels staff

Guest Relations Executive

Up to 24,800*

We treat our people like family and our guest like royalty!

Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine dining options, guests can indulge in – and celebrate – the French way of life at Sofitel.

We are looking for a Guest Relations Executive who will represent our brand by delivering and exceeding our guest expectations.

As a Guest Relations Executive, you are responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the services they receive meets or exceed their expectations.

 What we are looking for:

  • Previous experience as a Guest Relations Executive or Reception Supervisor in a hotel would be beneficial but not essential
  • Your passion will be to wow our guest with amazing service and maintains contact with VIP’s and regular guests during their stay
  • You will be obsessed about brand standards and genuinely care about guest experience before, during and after their stay
  • You will have the ability to remain calm during difficult situations or in a very busy environment

What do we offer:

Our Guest Relations Executive receive some excellent Company benefits:

  • A very competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years’ service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Fantastic Training and Development opportunities
  • Uniform and Complimentary Dry Cleaning
  • Free Meals on shift
  • Unrivalled Career Progression prospects

Apply now to be our new Guest Relations Executive! 

**Annual salary includes estimated annual service charge of £1,920

Apply Now

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