£25000.00 gross per annum
Duties and Responsibilities
Rostering of the Room Attendants and other team members.
Deputize in the absence of the HOD.
Ensure the department is fully operational on a daily basis with adequate staff coverage in the morning, evening and night.
Attend to guest complaints, requests or challenges and take appropriate actions.
Train employees in all areas of the Department including health & safety (H&S).
Adopt and maintain brand Standard checks on Rooms and Public Areas.
Carry out projects as designated by the HOD; assist with Standard Operating Procedures.
Maintain an efficient Housekeeping filing system and perform any administrative tasks as directed by the HOD.
Create the impression of a professional & friendly hotel.
Create awareness of the brand and product by constantly updating S.O.P.
Record all equipment faults and report to Head Housekeeper.
To have full knowledge of the Hotels and Company Security procedures.
To attend all statutory Fire, Health and Safety training and to be fully conversant with and abide by the rules concerning Fire, Health & Safety.
To have fully aware of your departmental Risk Assessments and ensure that you have read and signed them to state that you understand the risks.
Skills & Experience
Previous supervisory experience working within Housekeeping in a similar environment.
Previous experience dealing with and taking full control of Departmental trainings and H&S
Guest focused with sound problem resolution skills
Excellent organization skill combined with strong communication
Able to work alone and within a team H&S knowledge for training needs
Good eye for detail / accuracy