happy Arora Hotels staff

The Sofitel London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees.

Meeting & Events Operations Manager


An Award winning Luxury hotel directly connected to Heathrow Airport’s terminal 5 with 605 bedrooms and suites, 45 meeting rooms, 5 restaurants and bars and a luxury spa

This department is responsible for all the Meeting and Event requirements within the hotel.

The Meetings and Events Operations Manager will be responsible for effectively managing the day to day business encompassing all Sofitel standards. Working to seamless, consistent and smooth execution of all client requirements.

Specifically you will be responsible for:

• Maintaining the highest levels of service, information and professionalism in all dealings with clients
• Supporting the sales team in the run up to conferences through involvement in menu tasting, show rounds, post event follow up etc
• Completing organisation and execution of conference, corporate and major events from confirmation to post event debriefs
• Leading & coaching Junior team including on the job training, performance review and management,
• Building effective relationships and liaise with other HODs as necessary
• Proactively selling all hotel services
• Ensuring all Meeting rooms are in perfect working order at all times
• Ensuring all Brand standards are adhered to
• Any other tasks that may be required by the demands of the business
• Supporting the Hotel Manager to ensure financial targets are met


What is the hotel looking for?

• Experience within high volume and luxury Meetings and Events department
• Previous hotel Meeting & Events Management is essential
• Ability to work in a highly organized manner
• A smart and professional appearance
• A positive attitude and excellent communication skills
• Experience of leading a large winning team
• Experience in controlling cost’s according to budgets
• Ability to remain calm whilst under pressure
• Flexible and versatile in responding to guest requests and situations
• Computer literacy

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