happy Arora Hotels staff

Assistant Reservations Manager

£25-£28k depending on experience

We treat our team like family and our guest like royalty!

Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine dining options, guests can indulge in – and celebrate – the French way of life at Sofitel.

We now have an exciting opportunity for an Assistant Reservations Manager who will delight our guests with sincere, attentive service.

The Assistant Reservations Manager will be responsible for leading and supporting the Reservations team in recording and processing all reservation enquiries made by phone or e-mail efficiently and accurately, maximising sales and room occupancy rates. Working along with the Reservations Manager, you will ensure our guests have an exceptional first impression of our hotel and services. 

The Reservations Office is open from 7am to 7pm Monday to Saturday. As an Assistant Reservations Manager, you will be working 8 hours shifts Monday to Friday, occasionally covering Saturdays if needed.

What we are looking for:

  • You will be obsessed about brand standards and genuinely care about guest experience and exceeding guest expectations.
  • You are extremely organised and a great eye for detail
  • Good knowledge of reservations systems (Opera/Marsha/OnQ) would be desirable
  • Previous experience as a Assistant Reservations Manager or in Front Office in a hotel would be beneficial but not essential

What do we offer?

All our Assistant Reservations Manager receive some excellent company benefits:

  • A very competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years’ service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Fantastic Training and Development opportunities
  • Uniform and Complimentary Dry Cleaning
  • Free Meals on shift
  • Exclusive Accor Benefits
  • Unrivalled Career Progression prospects

Apply now to be our new Assistant Reservations Manager and join our team!

Apply Now

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