happy Arora Hotels staff

Reservations & Royal Service Supervisor

Competitive Salary

We treat our people like family and our guests like royalty!

Located in a beautiful country setting with over 200 bedrooms including 30 opulent suites, the hotel will also feature indulgent dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.

Fairmont Windsor Park are looking for a Reservations & Royal Service Supervisor devoted to turning moments into memories for our guests.
The Reservations & Royal Service Supervisor will be leading and supervising the Reservations & Royal Service team responsible for recording and processing all reservation enquiries made by phone or e-mail efficiently and accurately, maximising sales and room occupancy rates.

What we are looking for:

  • At least 1 year experience supervising a reservations team required
  • Previous experience in a luxury hotel capacity preferred
  • Problem solving, analytical, reasoning, motivating, organizational and training abilities
  • Excellent communication skills; demonstrated ability to interact with customers, OTA's, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Excellent knowledge of reservations, property management systems (Opera PMS) and Microsoft Office suite would be desirable
  • Previous experience using a hotel switchboard would be an advantage

What do we offer:

  • A very competitive salary
  • Enhanced holiday allowance after 5 years' service
  • Discounted hotel room rates across our hotels, for you and your friends and family
  • Training and career opportunities
  • Excellent employee facilities including dedicated restaurant
  • A range of Accor Hotels Benefits

Apply now to be our new Reservations & Royal Service Supervisor!

Apply Now

Email this job to a friend