happy Arora Hotels staff

Reservations Agent

Competitive Salary

We Treat Our Team Like Family and Our Guest Like Royalty!

Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine dining options, guests can indulge in – and celebrate – the French way of life at Sofitel.

We are now looking for a Reservations Agent who will delight our guests with sincere, attentive service.

Working with the Reservations Team. the Reservations Agent will be responsible for recording and processing all reservation enquiries made by phone or e-mail efficiently and accurately, maximising sales and room occupancy rates.

What we are looking for:

  • You will answer all reservation requests in a courteous and efficient manner
  • You will have the ability to remain calm during difficult situations in a very busy environment
  • Knowledge of Opera and Marsha would be beneficial but not essential
  • Excellent command of English, other languages would be an added advantage
  • Knowledge of reservations systems (Opera/Marsha/OnQ) would be desirable
  • Previous experience as a Reservation Agent or in Front Office in a hotel would be beneficial but not essential

What do we offer

All our Reservations Agents receive some excellent company benefits:

  • A very competitive salary
  • Enhanced holiday allowance after 5 years’ service
  • Discounted hotel room rates across our hotels, for you and your friends and family
  • Training and career opportunities
  • Excellent employee facilities including dedicated restaurant
  • Exclusive worldwide Accor Hotels Benefits

Apply now to be our new Reservations Agent and join our team!


Apply Now

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